ORDER

If you have found the desired product, you can add it to the shopping cart and continue shopping, or you can check out directly via the "buy now" button. Once your order is complete, you can check out in the online checkout. The mentioned product prices include 21% VAT. The various payment options are listed in the online checkout. After your order has been received by us, you will receive a confirmation via email.

Are you unsure about the color or fabric of a product? We are happy to send you fabric swatches to view at home. Additionally, it is possible to make an appointment in the showroom with our supplier.

Haven't been able to find what you were looking for? Please feel free to contact us. We are happy to assist you further.

Quote

We do our best to deliver your ordered products to you as quickly as possible. Therefore, it is not possible to cancel your order once it has been processed for shipping.

Have you ordered a bed, mattress, or topper and want to cancel it? This is possible within 1 week; after that, the bed is in production and can no longer be canceled.

CANCEL

We do our best to deliver your ordered products to you as quickly as possible. Therefore, it is not possible to cancel your order once it has been processed for shipping.

Have you ordered a bed, mattress, or topper and want to cancel it? This is possible within 1 week; after that, the bed is in production and can no longer be canceled.

DELIVER

Please note that the delivery times below are an indication. We are dependent on the cooperation of PostNL.

Delivery times

Beds
The average delivery time for the beds is currently 6 weeks.

In the case of custom orders, it may happen that one of the products is out of stock or unavailable. We will contact you as soon as possible in this case.

Mattresses and toppers
The average delivery time for the mattresses and toppers is currently 3 weeks.

In the case of custom orders, it may happen that one of the products is out of stock or unavailable. We will contact you as soon as possible in this case.

Duvets & pillows, bed linen and bath textiles
The average delivery time for duvets & pillows, bed linen, and bath textiles is 2 to 3 working days.

Valk Giftcard
The average delivery time is 3 to 5 working days and for abroad 5 to 7 working days.

Valk E-Giftcard
The Valk E-Giftcard will be processed within 24 hours (on business days). You will receive it in your specified email inbox.

Shipping costs

For orders over € 45.00, no shipping costs will be charged, unless otherwise agreed. (This does not apply to deliveries outside the Netherlands and not for Valk Giftcard)

Beds, mattresses and toppers
For orders of beds, mattresses, and toppers in the Netherlands, we do not charge delivery costs. For deliveries in Belgium, a surcharge of €25.00 applies.

We ship orders to the Wadden Islands up to the depot on the mainland.

Bedding, bed linen and bath textiles
For orders of bedding, bed linen, and bath textiles in the Netherlands, we charge €4.95. For deliveries outside the Netherlands, a surcharge of €12.95 applies.

Valk Giftcard
For orders of Valk Giftcards, regardless of the value in the Netherlands, we charge €5.95. For deliveries outside the Netherlands, a fee of €7.95 will be charged.

The shipping costs do not disappear when you place an order over €45.00.

Valk E-Giftcard
No shipping costs are charged for orders of Valk E-Giftcards. This applies to both the Netherlands and outside the Netherlands.

RETURNING

Are you not satisfied with the delivered product? Below you can find our return conditions per product.

Sorry to hear that you are not satisfied with the delivered product. Below you can find our return conditions.

Terms and Conditions

  • The item is unused, unwashed, or damaged.
  • The item must be in its original packaging
  • The shipping costs for returning a package are at your own expense. These amount to €4.95 for regular products. For Affordable Outdoor Opportunitiesyou pay €6.95. Returns from abroad incur a return fee of €7.95.
  • Returns are possible within 14 days after delivery.

Beds, mattresses, and toppers
Our beds, mattresses, and toppers are put into production after the order is placed, which means it is not possible to return these products. If your bed/bed components have any imperfections, you can contact the Support department of Valk Store.

Exchanges
It is not possible to exchange the order. If you would like a different product, you can return your order (provided you meet the return conditions) and then you can place a new order.

Return packages that have not been registered cannot be processed. Also, the address mentioned on our website is not suitable for returns and visits.

If you meet the return conditions, you can contact us via the contact formYou will then receive a message with additional information including the return label. The amount (excluding return costs) will be refunded to your account after we have received the return shipment.

WARRANTY ON BEDS

If any imperfections arise, the following CBM provisions apply:

  • For complaints reported within one year of purchase due to manufacturing defects, we provide a full warranty.
  • Within 2 years of the purchase date, we cover 2/3 of the costs for repair and/or replacement. Within 3 years, this is 1/3.
  • Warranty only applies if the item has been used correctly (damage from moisture and normal wear and tear are not covered by the warranty).

CONTACT DETAILS

Address:
Stationsweg 91
3621 LK Breukelen

Note: not for returns and not the visiting address

Email:
support@valkstore.nl

Phone number:
088-0246333
Available from Monday to Friday between 9:00 AM - 5:00 PM